Frequently Asked Questions
About Us
1. What are the main products of DAMAVO®?
DAMAVO® specializes in producing safe and durable power and lighting products, widely used in agriculture, railways, construction, leisure travel, garden vehicles, and equipment such as RVs, trailers, campers, trucks, heavy machinery, agricultural machines, forklifts, garden equipment, motorcycles, boats, and yachts.
2. What certifications do you have?
DAMAVO®'s factory is certified with IATF 16949:2016, ISO 9001, CCC, etc. Our products are certified with E-mark, CE, FCC, ROHS, REACH, C-TICK, UN38.3, etc.
3. Where is your factory located?
DAMAVO® is located in Huizhou, Guangdong Province, South China, near Shenzhen, Hong Kong, and Guangzhou.
4. Please introduce the scale of your company.
DAMAVO® owns a 5000-square-meter factory with 5 production lines. As automation increases, our production capacity reaches 20,000-50,000 units per day. We continually improve our efficiency to handle small-quantity, multi-specification production.
5. Are you a trading company or a factory?
DAMAVO® integrates design, R&D, and manufacturing, especially excelling in integrated one-stop solutions for similar products. With over 20 years of experience and more than 4,000 products, we offer genuine cost-effectiveness in the industry.
6. When was your company established?
DAMAVO® was established in 2002, accumulating over 20 years of rich experience in the power and lighting industry.
7. Can I visit your factory?
We warmly welcome you to visit. Please contact the DAMAVO® service team to arrange your visit.
About Products
1. Do you offer OEM services?
Yes, DAMAVO® provides OEM/ODM/IDM/OBM services with no MOQ requirement. We are experienced in handling small, varied orders and have strong capabilities in both standardized and customized services.
2. Is there an MOQ requirement for custom products?
DAMAVO® does not require large quantities for customization. We provide professional customized services regardless of order size.
3. Is there an installation guide or manual available?
DAMAVO® provides installation guides for standardized products. For customized products, please confirm with our engineering team during the development phase.
4. Is there a technical support team available to help?
DAMAVO® offers technical support with faster response times and fewer after-sales issues compared to competitors. We conduct extensive testing before mass production to significantly reduce maintenance costs, ensuring true cost-effectiveness of our products and services.
5. Are there insurance or protective measures during product transportation?
DAMAVO® uses export-specific packaging for moisture and shock protection. We purchase insurance for goods under DAMAVO®'s responsibility during transit.
6. How do you ensure product quality?
DAMAVO® operates under the IATF: 16949 system, conducting comprehensive aging and destructive performance tests during the development phase. We ensure 100% inspection of semi-finished products, finished products, and aging tests to guarantee high-quality products.
7. Can you provide samples?
DDAMAVO® can provide free samples. Please contact the DAMAVO® service team to arrange sample provision.
8. Do you have a minimum order quantity?
DAMAVO® does not set an MOQ. However, larger orders can benefit from lower prices.
9. Can you provide related documents?
Yes, please specify the documents you need, and we will arrange them accordingly.
10.What kind of packaging do you use?
DAMAVO® uses export-specific cartons with moisture and shock protection to ensure goods arrive safely at your warehouse.
11. Do the products comply with local customs standards?
DAMAVO® has extensive export experience, and our goods typically clear customs smoothly.
About Purchasing
1. What is the average delivery time?
Standard products: 3-7 days. Customized products: 3-4 weeks. New project development: 6-10 weeks.
2. What logistics methods do you offer?
DAMAVO® typically arranges shipment by sea, air, or express courier.
3. Are the shipping costs high?
DAMAVO® compares logistics quotes in advance to recommend reasonable shipping channels and offer favorable rates.
4. Do I need to pay customs fees?
Yes, you will need to handle local customs clearance and pay import taxes.
5. Do you offer expedited services?
If you need urgent delivery, we will do our best to expedite production and arrange faster logistics.
6. Can I track my order?
Yes, the DAMAVO® service team will provide you with logistics information and follow up until the goods are delivered.
7. Can you assist with customs clearance?
If you need local customs clearance assistance, please confirm with the DAMAVO® service team in advance.
8. Where is your FOB port?
DAMAVO®'s export port is usually Shenzhen. If needed, we can arrange transshipment to other ports in China.
Quality Control and After-Sales Service
1. What are the quality control steps during production?
Please specify your questions about quality control steps, and we will provide detailed information.
2. How do you ensure the quality of parts?
During the sampling stage, we conduct rigorous testing of various materials and products. Approved samples are used for production, and each batch of incoming materials is compared with approved samples before acceptance and use.
3. Does the product have a warranty? How long is the warranty period?
DAMAVO® provides a 1-year warranty. Based on market data, DAMAVO® products typically have a lifespan of 3-8 years.
4. What is the response time for after-sales issues?
The DAMAVO® customer service team responds immediately upon receiving your after-sales email or call, tracks and improves the resolution, and records it to prevent recurrence.
5. Do all defective products need to be returned to DAMAVO?
Please specify your concerns about returning defective products, and we will provide detailed instructions.
6. What should I do if I encounter product failure?
Contact the DAMAVO® service team immediately. We will respond and resolve the issue promptly.
7. What if a product fails after the warranty period?
Contact the DAMAVO® service team immediately. We will respond and resolve the issue promptly.
8. What if I am not completely satisfied with the parts received?
Contact the DAMAVO® service team immediately. We will respond and resolve the issue promptly.
Customization
1. Can you create design drawings for me?
Yes, DAMAVO® can provide design services, including free design for certain projects, and our R&D team will offer professional product suggestions.
2. How long does it take to quote for a custom project?
Quotation for new projects typically takes 2-7 days, depending on complexity.
3. What types of files are accepted for custom project quotes?
We can provide quotes based on files from various professional software or standard electronic documents. The more detailed the inquiry, the faster we can quote.
4. What if changes are needed during the project development or production?
Contact the DAMAVO® project manager immediately. We will confirm the project status and make every effort to meet your change requests.
5. How do I know my design will be kept confidential?
Whether or not you sign an NDA with DAMAVO®, all custom projects will not be displayed in our showroom, on our website, or sold to third parties.
6. Can custom products be certified?
Yes, please inform the DAMAVO® project manager of the required certifications, and we will arrange for certification.
7. Can I customize products with unique features?
Yes, please share your specific ideas or requirements with the DAMAVO® customer service team.
8. Can I customize the box and packaging?
Yes, please send your custom packaging requirements via email to the DAMAVO® customer service team.
9. How long does it take to make a mold?
DAMAVO® typically completes new product molds within 30-45 days.
Payment
1. What payment methods do you accept?
For standard products, DAMAVO® typically requires 30% prepayment and 70% before shipment. For custom products, the terms are 50% prepayment and 50% before shipment.
2. How do I pay for my order?
DAMAVO® commonly accepts T/T, PayPal, Western Union, and credit cards.
3. Can delivery be made in batches?
Yes, please inform the DAMAVO® customer service team of your batch delivery requirements when placing your order.
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Cooperation With 300+ Customers And 50+ Countries

4k+ Parts Manufacturer

20+ Years Manufacturing Experience

IATF16949 & ISO:9001

CE/ R118/ R10/ E-MARK/ ROHS/ FCC
